Surge in Voip Networks Cause Softphone Growth to Rocket

It is predicted that in under 5 years time, the market for Softphones will have reached almost two hundred million dollars, accounting for volume sales of almost three million units. Whereas this figure would have been unbelievable just a couple of years ago, it has been made possible by one factor; the rise of Voip.

For anyone not in the know, don\’t let the name confuse you. A \’Softphone\’ rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer – in effect turning their computer or laptop into a telephone.

Softphones can take a myriad of different forms, with communications being directed through either a headset and microphone arrangement or a special USB phone (which looks like a standard phone but plugs into the – you guessed it – USB port of a computer) in order to mimic the function and looks of an actual telephone.

And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.

The highest rates of Softphone adoption currently taking place are in call centres, where the ability to eliminate wired hardware requirements, conserve space, increase mobility and substantially reduce call costs – especially long distance – offer benefits that are impossible to ignore.

Another key factor in the rise of popularity is the rise in the mobile worker population which demands for mobile workers to be able to stay in touch with headquarters whilst out of the office. This has given rise to a new wave of enterprise mobility where organisations can allow their mobile employees to access the companies resources through remote access points via their Softphones.

Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.

But the most important thing with all Voip technology is, and will continue to be, the quality of service given to you by your Voip provider to ensure that you remain connected, protected and backed up against all eventualities all of the time. So when choosing a Voip provider make sure you do your research first.

Saul Saresi writes regularly about the world of Voip practices and technology business voip More information about Voip can be found on his site Voipdito voip for business

Surge in Voip Networks Cause Softphone Growth to Rocket