The world of Voice Over IP is taking off like a rocket ship filled with dynamite and everyone wants a piece of the pie. And when the pie is as big as this, and when the money involved for even a slight slither of pastry runs into millions of pounds profit, you can be sure that people are gonna want to take care of that investment and monitor the hell out of it.
Monitoring is essential in all forms of everything – from money and profits to peace and happiness – and the world of Voice Over IP is no different. In such a faced paced and driven environment there is no excuse for poor performance caused by faulty service providers.
Due to the nature of Voip technology, however, all of the components which are required to be working in order to successfully make calls are out of a company\’s direct control. This (unavoidable) relinquishment of power by all companies using this technology, is one of the biggest business stumbling blocks it faces, and the reason why effective monitoring is in such high demand.
The most accurate method of monitoring to ensure optimum call quality is by \’end-to-end\’. This method works by duplicating calls to users\’ SIP devices, and analyzing the actual call responses in order to determine the quality of signal and system services. When a problem is detected, the monitoring feature can then send an immediate alert via either sms, email or phone.
Another significant benefit is that monitoring systems such as these can also provide in-depth, real-time, status and connectivity reports – offering sufficient detail to instantly address any error that may occur – via an interactive dashboard interface. Such reporting functionality as this has a wealth of options and potential, from historical reports for management purposes through to service level agreements.
The over-riding reason for the majority of companies utilising monitoring systems is to ensure that any risk of downtime and unreliability is minimised as far as possible, but that is not to say that the other advantages offered by such a system should be overlooked.
With the rise of Voip technology showing no signs of abating any time soon, it is essential that all possible steps are taken to reduce the risk of \’system error\’ impacting on your business without warning.
As with any cutting edge technology still very much in its infancy, there will be teething problems – and Voice Over IP is very much in need of a good dentist. But if you are the kind of company easily dissuaded and put off from seeing the big picture by small glitches in the present, you need to consider whether you are set up to survive with those willing to take bigger chances. Maybe playing safe is a good thing, but then maybe playing safe isn\’t really playing at all.
Saul Saresi writes regularly about Voip systems and technology for his website which can be found here quality voip to find out how much money you could save with your Voip service see here business voip system
What in the World is Voip Monitoring?
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